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Senior Mobile Gaming Customer Support Representative

Senior Mobile Gaming Customer Support Representative

Product Madness, is a social and mobile gaming company. We're looking for our next Senior Mobile Gaming Customer Support Representative to join our team.

Come join us in creating the world's greatest gaming experience, everyday!

Do you possess superior communication skills?

Are you a technically minded problem solver with proven ability to  get to the root of
an issue?

Are you patient and do you enjoy providing excellent service to people?

We are looking for an enthusiastic, passionate and service-oriented individual who knows how
to effectively troubleshoot, find solutions, and communicate clearly and professionally to
provide delightful support experiences to our customers.

About Us
Product Madness, part of Aristocrat Technologies, is a leading social and mobile gaming
company with a focus on social casinos. We have published hit titles on Facebook, iOS, and
Android and have offices in San Francisco, London, Las Vegas, and Austin.

About You
You are driven to help customers and have experience in technical troubleshooting as well as
having great interpersonal relationship skills. You possess excellent organizational, written, and
oral communication abilities and have scheduling flexibility. You can be relied upon for your
good judgment and ability to work independently as well as within the team.

About the Job
You will be answering customer service emails to our customers on a daily basis witt
consistent quality (major plus if you are familiar with Zendesk!)
You will be an advocate for our customers in their user experience
You will be a subject matter expert and will be relied upon to provide actionable insights
from our customers when interfacing with other teams
You will assist the team leadership with related projects as needed (this could be
anything from compiling reporting to reproducing bugs)

Desired Skills, Knowledge, and Experience
Attention to detail, thorough, and accurate
Organized and able to manage and prioritize multiple tasks
Experience with games and a desire to work in gaming (previous customer support for a
tech company or QA experience a plus)
Must be able to fluently read, write, and speak English

Why work here?
We are located in San Francisco downtown, close to Union Square (walking distance to
Bart station) in an open layout office
We have an open, creative culture with great learning and growth opportunities
We like to work hard, but also have fun
Your work will have a direct impact.  We have built most of our systems based on the
inputs of our team members
A variety of delicious meal options at least twice a month, for free
Unlimited snacks and drinks provided at the office (we like to eat!)
Competitive Health, Vision and Dental Insurance
401k Retirement Plan (Includes employer match contribution)

Product Madness’ dedication to promoting diversity and inclusion is clearly reflected in all our
content and across all our platforms.  Diversity is more than a commitment at Product
Madness—it is in the core values of what we do. We are fully focused on equality and believe
deeply in diversity of age, disability, sex, sexual orientation, gender reassignment, maternity,
marriage or civil partnership, religion, race and all the other fascinating characteristics that
make us different.

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