Are you a technically minded problem solver with proven ability to get to
the root of an issue?
Do you enjoy providing excellent service to people?
Do you have an interest in the games industry?
Do you possess superior bilingual (English/Chinese) communication skills?
We are looking for an enthusiastic, passionate and service-oriented individual who
knows how to effectively troubleshoot, find solutions, and communicate clearly and
professionally to provide top-notch support experiences to our customers.
Product Madness, part of Aristocrat Technologies, is a leading social and mobile
gaming company with a focus on social casinos. We have published hit titles on
Facebook, iOS, and Android and have offices in San Francisco, London, Las Vegas,
You are driven to help customers and have experience in technical troubleshooting
as well as having great interpersonal relationship skills. You possess excellent
organizational, written, and oral communication abilities and have scheduling
flexibility. You can be relied upon for your good judgment and ability to work
independently as well as within the team.
About the Job
Desired Skills, Knowledge, and Experience
Why work here?
Product Madness’ dedication to promoting diversity, multiculturalism, and inclusion is
clearly reflected in all our content and across all our platforms. Diversity is more than a
commitment at Product Madness—it is the foundation of what we do. We are fully
focused on equality and believe deeply in diversity of race, gender, sexual orientation,
religion, ethnicity, national origin and all the other fascinating characteristics that make