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IT Support Engineer

The Role

We are looking for an IT Support Engineer to come join us in the London office in order to support the growth of the company, tools and technologies. The role covers desktop support including hardware and software, general IT support and trouble shooting.


  • You will be working closely with and supporting various teams across this innovative company.
  • Be a single point of contact for end users needing support (Ideally holding experience in desktop IT support within a medium size organisation).
  • Install, diagnose, repair, maintain, and upgrade all hardware and equipment, to ensure optimal performance.
  • Purchase hardware and software.
  • Add/remove users to/from various systems.
  • Diagnose and quickly resolve a wide range of problems with applications, networking, conferencing systems, and administrative systems - to help minimise downtime.

Skills and Requirements

  • Experience of supporting and setting up Mac & Windows machines.
  • Provide support for the company supporting tools like GSuite, Atlassian, Slack and Crowd.
  • Good working knowledge of JIRA.
  • Knowledge of active directory.
  • Excellent organisational skills and ability to prioritise multiples requests. 
  • Some networking knowledge.

Nice to Have:

  • Knowledge of VMware of advantageous.
  • Working experience with Amazon AWS (mostly Route53 and S3).
  • Experience of Chef configurations.
  • Knowledge of scripting deployment and software installs.

About You

  • Excellent communication skills, both written and verbal are a must.
  • Possess excellent analytical and problem-solving skills, have a can-do attitude.
  • You will be hands-on and have the energy and drive.

About Us

Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a ‘light-bulb moment’ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre. They have been bringing world-class social slots to real slots fans ever since! Now part of Aristocrat Leisure, Product Madness have published hit titles Heart of Vegas, Cashman Casino and FaFaFa on Facebook, iOS and Android platforms and have grown considerably in size over the past year with offices in London, Austin, Las Vegas and San Francisco.

Product Madness’ dedication to promoting diversity and inclusion is clearly reflected in all our content and across all our platforms. Diversity is more than a commitment at Product Madness—it is in the core values of what we do.  We are fully focused on equality and believe deeply in diversity of age, disability, sex, sexual orientation, gender reassignment, maternity, marriage or civil partnership, religion, race and all the other fascinating characteristics that make us different.

What is great about working at Product Madness

A spacious kitchen in our state of the art office in swanky Farringdon which includes free cereal, fruit and onsite Barista, weekly breakfast and lunches plus an awesome games room that includes table tennis, PlayStation, Foosball table and Yoga studio. On top of this we have a top 25 grossing app!!!


  • Up to 5% employer pension contribution with Aviva
  • Private Health insurance with Vitality
  • Full dental insurance
  • Life Insurance
  • Long term disability insurance
  • 25 days’ holiday
  • Employee assistance programme
  • Bonus scheme
  • Eyecare vouchers
  • Events throughout the year
  • Free coffee shop/free food throughout the week
  • Subsidised Gym
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